Financial Aid Representative

mverhoff — Mon, 14 Nov 2022 13:50:09 +0000

Career Type

mverhoff Mon, 11/14/2022 - 08:50

Department

Description

Reporting to the Director of Financial Aid, the Financial Aid Representative is responsible for the day-to-day operations of the Financial Aid office and is a key member of the Enrollment Management team. The person in this position has direct hands-on work with electronic delivery of critical information in the financial aid award process with prospective and continuing students.

SUPERVISION RECEIVED: Reports directly to the Director of Financial Aid.

SUPERVISION EXERCISED: The Financial Aid Representative has no supervisory responsibilities.

Salary Range: Full time with Benefits / 40 hours per week / 8 am – 5 pm: some weekends as needed. $35,000-$39,000 per year, depending on education and experience.

Responsibilities

Office Management:
- Provide first point of contact customer service and phone support for students and parents through walk-ins, phone calls and emails.
- Make follow-up phone calls to students and parents as needed.
- Manage incoming and outgoing mail, emails and faxes.
- Coordinate mailings for outgoing correspondence.
- Monitor office budget and submit invoices for payment.
- Maintain a calendar of annual processing dates and reporting timelines.
- Manage social media communications and postings for financial aid office communication.
- Assist in updating, creating and maintaining financial aid documents annually.
- Other relevant duties as assigned by the Director of Financial Aid and Vice President for Enrollment Management.
Admissions Liaison
- Work with the Admissions Processing Team to coordinate incoming new student information using Slate software.
- Participate in orientation and student move-in day activities.
Federal processor
- Import and process daily Federal ISIR using the electronic data exchange (EDE), ED Connect and the Central Processing System (COD) website.
- Review all ISIR SSNs and cross reference with Banner to ensure correct Social Security numbers. Report all social security number updates to Admissions.
- Update all received ISIRs and process corrections.
Financial Aid Counseling
- Answer questions via phone calls and emails.
- Speak with on-campus students on a walk-in basis.
- Attend on-campus functions for various programs to help with Financial Aid-related events.
Professional Development:
- Participate in appropriate professional development activities which represent both the profession and the University at the most effective level.
- Participate in appropriate University committee and work group activities.

Qualifications

(A) High School Diploma or equivalent

(B) 1-3 years of experience in an office environment

Preferred Experience

(A) Associate or Bachelor’s degree

(B) 3-5 years of experience in an office environment

Supplemental Information

Must demonstrate analytical and strategic thinking abilities.
Outstanding oral and written communication skills.
Strong interpersonal skills.
Ability to manage several projects simultaneously.
Ability to relate to diverse cross-sections of individuals.
Ability to work independently and with a team.
Ability to travel as needed or required, work evenings and/or weekends as needed.

TOOLS AND EQUIPMENT USED: Knowledge of operation and use of various office equipment including, but not limited to: personal computer, including spreadsheet and word processing software, integrated database software, fax machine, copier, telephone, scanner, and printers. Employees in this position must have a valid driver’s license.

How to Apply

For consideration, complete the online application.

Associate Director of Financial Aid

mverhoff — Wed, 24 Aug 2022 12:20:08 +0000

Associate Director of Financial Aid

Career Type

Administrative

mverhoff Wed, 08/24/2022 - 08:20

Department

Financial Aid Office

Description

GENERAL PURPOSE: The Associate Director of Financial Aid is responsible for the day-to-day operations of the Financial Aid awarding process and is a key member of the Enrollment Management team. The person in this position has direct hands-on work with electronic delivery of critical information in the financial aid award process with Continuing and Graduate students, state and federal agencies.

SUPERVISION RECEIVED: The Associate Director of Financial Aid reports directly to the Director of Financial Aid.

Responsibilities

Financial Aid Awarding Process
- Prepare financial aid packages for Continuing and Graduate students.
- Participate in and present special conditions requests and recommendations to appeals committee.
- Perform verification on Continuing and Graduate student files
- Monitor funds throughout the awarding cycle
- Review and assign University endowments to eligible students.
- Review and assign OFIC scholarships and maintain records of completed Thank You letters.
- Works collaboratively with other University offices to apply scholarships and develop tuition payment contracts.
- Veterans Certifying Official –administers VA benefits to prospective and current students.
- Administer consortium agreements for study abroad and nursing program students.
Financial Aid Counseling
- Meet with parents and students during campus visits or special appointments
- Answer questions via phone calls and emails
- Present at local High School’s Financial Aid Night Programs
- Talk with on campus students on a walk-in basis
- Attend on campus functions for various programs to speak on Financial Aid
- Process corrections and reconciliation for eligible students.
Office Management:
- Maintain oversight of Perkins Loan program closeout.
- Present at local High School’s Financial Aid Night Programs
- Talk with on campus students on a walk-in basis
- Attend on campus functions for various programs to speak on Financial Aid
- Other relevant duties as assigned by the Director of Financial Aid and Vice President for Enrollment Management.
Professional Development:
- Participate in appropriate professional development activities which represent both the profession and the University at the most effective level.
- Participate in appropriate University committee and work group activities.

Qualifications

Education and Professional Experience:

Bachelor’s degree
Three (3) to five (5) years of relevant financial aid experience

Preferred Experience

Master’s degree
Five (5) or more years of progressive financial aid experience
Experience with financial aid awarding and leveraging strategy
Strong working knowledge of Ellucian Banner and Argos software

Supplemental Information

Necessary Knowledge, Skills, and Abilities:

Demonstrated experience with managing confidential information with professional integrity.
Ability to exercise appropriate professional judgment.
Outstanding oral and written communication skills.
Ability to perform duties with a positive work ethic.
Ability to work both independently as well as cooperatively in a team setting.
Exceptional self-motivation, integrity, and creativity.
Ability to manage multiple tasks and balance competing priorities.
Ability to interact professionally and effectively with staff and all offices across campus to deliver high quality customer service.

TOOLS AND EQUIPMENT USED: Knowledge of operation and use of various office equipment including, but not limited to: personal computer, including spreadsheet, word processing software, and integrated database program, fax machine, copier, telephone, scanner, and printers. Employee in this position must have a valid driver’s license.

PHYSICAL DEMANDS: While performing the essential functions of this job, the employee is frequently required to use arms, hands and fingers to operate and manipulate equipment generally found in an office setting. The employee may be frequently required to be mobile, communicate, and hear. The employee may occasionally be subject to a variety of outdoor environmental conditions including heat, cold, and precipitation.

The employee must frequently lift and/or move up to ten (10) pounds and occasionally lift and/or move more than fifty (50) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Mental demands include varied degrees of occasional stress while performing job duties.

WORK ENVIRONMENT: While performing the essential functions of this job, the employee frequently works in an office setting, educational facilities including sports and entertainment venues all of which may be indoor or outdoor. The noise level in the work environment is representative of an office setting and will range from moderately quiet to occasionally loud.

How to Apply

For consideration, complete the online application.